jilivo Privacy Policy for Filipino Players

When you register an account on jilivo, we collect personal information that is necessary to verify your identity, process your transactions, and provide you with a safe gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for age and identity verification purposes. We also collect account activity data such as login timestamps, device type, IP address, browser information, and gameplay history in order to maintain the security and integrity of the platform. Financial information — including your preferred payment method, transaction amounts, and withdrawal records — is recorded as required by anti-money laundering regulations applicable in the Philippines. When you contact our support team, we retain the content of those communications to help resolve disputes and improve service quality. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required by law or platform operations.

The personal data we collect is used strictly for the purposes of operating the jilivo platform and delivering a secure, compliant service to players in the Philippines. Your identity information is used to verify eligibility, prevent underage access, and comply with our licensing obligations — all accounts must be held by individuals who are at least 21 years old and physically located in the Philippines. Transaction data is processed to credit deposits, release withdrawals, and maintain accurate account ledgers in Philippine pesos. We use device and login data to detect suspicious access patterns, prevent account takeovers, and flag potential fraud before it affects your balance. Aggregated, anonymised usage data may be used internally to improve platform performance and identify popular features across our sports betting, casino-style games, and live dealer categories. We do not use your personal data to make automated decisions that produce significant legal effects without human review, and we do not share your data with third-party advertisers for direct marketing purposes.

jilivo does not sell, rent, or trade your personal information to any third party for commercial purposes. We share data only where it is necessary to operate the platform or where we are legally required to do so. Payment processors and banking partners receive transaction data solely for the purpose of completing deposits and withdrawals; they are contractually bound to handle this data securely and only for the purpose specified. Game software providers may receive anonymised session identifiers to deliver game content and resolve technical disputes, but they do not receive your name, contact details, or financial information. Regulatory bodies, law enforcement agencies, or courts in the Philippines may receive your data if we are required to disclose it under applicable law, a court order, or a lawful request from a competent authority. Any third-party service provider that processes data on our behalf is subject to a data processing agreement that requires them to apply equivalent data protection standards to those described in this policy.

We retain your personal data for as long as your account remains active and for a minimum of five years after account closure, in line with the record-keeping requirements imposed by Philippine anti-money laundering regulations. Transaction records, identity verification documents, and account activity logs are retained for the full statutory period regardless of the reason for account closure. If you request deletion of your account, non-statutory data such as marketing preferences and support chat history will be erased within 30 days of the closure being confirmed, while regulated records will be retained until the statutory retention period expires. Data held solely for service improvement purposes — such as anonymised usage analytics — is retained for no longer than 24 months from the date of collection. Once the applicable retention period ends, data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. You may request a summary of the data we hold about you at any time by contacting our support team at the email address listed in the footer.

jilivo applies industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS, and stored data is protected by encryption at rest with access controls that restrict who within our organisation can view sensitive records. Account access is protected by password hashing and optional two-factor authentication, which we strongly encourage all players to enable. Our systems are monitored continuously for unusual access patterns and potential security incidents, and our team is trained to respond promptly to any data breach in accordance with applicable Philippine notification requirements. In the event of a security incident that materially affects your personal data, we will notify you via the contact details on your account as quickly as the circumstances allow. No security system is completely impenetrable, and we ask that you also take steps to protect your account by using a strong, unique password and not sharing your login credentials with anyone.

Under applicable Philippine data protection law, you have the right to access the personal data we hold about you, request corrections to inaccurate records, and in certain circumstances request that your data be deleted or that its processing be restricted. You may also request a portable copy of the personal data you have provided to us in a structured, machine-readable format. If you believe that we have processed your personal data unlawfully or in a manner inconsistent with this policy, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page; we will acknowledge your request within five business days and aim to resolve it within 30 days. Please note that some requests may be subject to verification of your identity before we can process them, and certain rights may be limited where we have a legitimate legal basis to continue processing your data. For further guidance on your rights and our processes, the FAQ page provides additional detail on common data subject requests.

jilivo uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to analyse how players interact with different parts of the site. Essential cookies — those required for the platform to operate — are always active and cannot be disabled without affecting core functionality such as account login and bet placement. Analytical cookies help us understand which sections of the platform are most used, how long sessions last, and where technical issues most frequently occur, so that we can prioritise improvements. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external ad networks. You can manage cookie preferences through your browser settings; however, disabling essential cookies may prevent certain features of the platform from working as expected. By continuing to use the jilivo platform after being presented with this policy, you acknowledge our use of cookies as described here.

jilivo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, updates to Philippine law, or improvements to the platform. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered players may be notified via the contact details held on their account. Continued use of the platform after the publication of an updated policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your personal data is handled. If you have questions about any specific provision of this policy or how it applies to your account, the FAQ page is the recommended starting point, and our support team is available to assist you by email at the address shown in the footer below.