jilivo Terms and Conditions for Filipino Players

To register and use the jilivo platform, you must be at least 21 years of age and a resident of the Philippines. By completing the registration process, you confirm that all information provided is accurate, current, and belongs to you personally — creating an account using false details or on behalf of another person is strictly prohibited. Each player is permitted to hold only one account; duplicate accounts are subject to immediate suspension without prior notice. You are solely responsible for maintaining the confidentiality of your login credentials, and jilivo cannot be held liable for any unauthorised access resulting from your failure to secure your account details. If you suspect any unauthorised activity on your account, you must contact our support team immediately. Players who are found to be minors or who are otherwise ineligible will have their accounts terminated and any associated balances forfeited in accordance with applicable regulations.

The jilivo platform is intended solely for personal entertainment and lawful use by eligible players in the Philippines. You agree not to use the platform for any unlawful purpose, including money laundering, fraud, or any activity that violates Philippine law or applicable international regulations. The use of automated software, bots, scrapers, or any technical means to manipulate outcomes or gain an unfair advantage is strictly forbidden and will result in immediate account closure and forfeiture of all balances. jilivo reserves the right to void any bets or game results that are found to have been influenced by technical exploitation, collusion, or any other form of dishonest conduct. All players are expected to engage with the platform in good faith, and any abusive behaviour directed at support staff or other users will not betolerated. jilivo maintains the right to suspend or permanently close any account found to be in violation of these conduct standards, with or without prior warning depending on the severity of the breach.

All financial transactions on the jilivo platform are processed in Philippine pesos (PHP) using local payment methods available to players in the Philippines. Deposits are credited to your account promptly upon confirmation from the payment provider, and you must ensure that all funds deposited are from a payment method registered in your own name — third-party deposits are not permitted under any circumstances. Withdrawal requests are processed in accordance with the payment method chosen and the verification status of your account; players who have not yet completed identity verification may be required to submit supporting documents before withdrawals can be released. jilivo does not charge platform-level currency conversion fees on PHP transactions, though your payment provider's own fees may apply independently. VIP members benefit from prioritised withdrawal processing as part of their tier privileges, which are described in full on the VIP page. In the event of a technical error that results in an incorrect credit or debit to your account, jilivo reserves the right to correct the balance without prior notice, and any funds withdrawn as a result of such an error remain recoverable.

All sports bets placed on jilivo are subject to the specific rules applicable to the relevant sport, league, and market type at the time the bet is accepted. Bets are confirmed only when you receive a bet confirmation, and jilivo reserves the right to refuse or void any bet placed at incorrect odds resulting from a manifest error or data feed failure. Live betting markets are subject to rapid odds changes, and it is your responsibility to review the odds displayed at the moment of placement — once a bet is confirmed, the odds are locked in and cannot be changed. In the event that a sporting event is postponed, cancelled, or abandoned without sufficient play as defined by the applicable sport rules, bets will be settled in accordance with the standard voiding and refund policy for that sport. Parlays and combination bets that include a voided selection will have that selection treated as a non-runner, with the remaining selections standing at their original odds. If you have questions about specific market rules, the FAQ page contains detailed guidance on common sports betting scenarios.

All casino-style games and live dealer sessions available on jilivo are operated using certified random number generation or, in the case of live dealer tables, real-time dealer interaction streamed to your device. The return-to-player percentages and game rules for each title are governed by the individual game provider and are available within each game's information panel. Players acknowledge that outcomes in all casino-style games are determined by chance and that past results have no bearing on future outcomes. jilivo does not guarantee any winnings from casino-style games and accepts no liability for losses incurred through normal gameplay. In the event of a disconnection during a live dealer session or game round, the platform will record the last confirmed game state and settle the round based on that record; any incomplete rounds that cannot be resolved from server records will be voided and the stake returned. Participation in any casino-style game constitutes acceptance of the applicable game rules as displayed within the game interface.

The jilivo VIP programme is a tier-based rewards system available to eligible registered players whose account activity meets the qualification criteria for each tier level. VIP status, tier upgrades, and associated benefits are granted at the sole discretion of jilivo and may be revised, suspended, or withdrawn at any time without prior notice if account activity no longer meets the required thresholds or if a player is found to have violated these Terms and Conditions. Benefits associated with each VIP tier — including but not limited to prioritised withdrawal processing, higher transaction limits, and personalised offers — are non-transferable and have no cash equivalent unless explicitly stated otherwise. jilivo reserves the right to modify the structure, benefits, and qualification criteria of the VIP programme at any time; any such changes will be reflected on the VIP page and take effect from the date of publication. Players who wish to understand the current tier requirements and associated benefits in full should consult the VIP page before making any decisions based on programme membership.

jilivo is committed to providing a safe and responsible gaming environment for all players in the Philippines. Players are encouraged to set personal limits on their deposits, wagers, and session durations using the tools available within their account settings. If you feel that your gaming activity is becoming difficult to control, jilivo provides self-exclusion options that can be activated immediately from your account or by contacting our support team. Responsible gaming resources, including information on self-assessment, cooling-off periods, and external support organisations available in the Philippines, are outlined in full on the Responsible Gaming page. jilivo staff are trained to identify signs of problem gambling behaviour and may proactively reach out to players whose activity patterns indicate a need for support. The platform will not knowingly permit a self-excluded player to continue using the service, and any attempt to circumvent a self-exclusion will result in the permanent closure of all associated accounts.

jilivo collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an account, you consent to the collection and use of your personal information as described in the Privacy Policy, including for account management, identity verification, fraud prevention, and customer support purposes. jilivo does not sell player data to third parties for marketing purposes and implements appropriate technical and organisational measures to protect your personal information from unauthorised access or disclosure. You have the right to request access to, correction of, or deletion of your personal data subject to applicable legal obligations and legitimate business interests, such as the retention of records required by anti-money laundering regulations. For full details on data retention periods, the types of data collected, and your rights as a data subject under applicable Philippines law, please refer to the Privacy Policy page.

jilivo provides the platform on an "as available" basis and does not warrant that service will be uninterrupted, error-free, or free from technical faults at all times. To the maximum extent permitted by applicable law, jilivo's total liability to any player in connection with losses arising from the use of the platform shall not exceed the total net deposits made by that player in the 30 days preceding the event giving rise to the claim. jilivo is not liable for any indirect, consequential, or special damages arising from your use of or inability to access the platform, including losses resulting from internet connectivity issues, device incompatibility, or third-party payment provider delays. Nothing in these terms limits jilivo's liability for fraud, wilful misconduct, or any liability that cannot be excluded under Philippine law. These limitations apply regardless of the legal theory on which a claim is based and survive the termination of your account.

jilivo reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, the updated version will be published on this page with a revised effective date, and registered players may be notified via the contact details on their account. Continued use of the platform after the publication of updated terms constitutes your acceptance of those changes. It is your responsibility to check this page periodically to ensure you are aware of the current terms. If you do not agree with any changes made to these terms, you should discontinue use of the platform and contact support to close your account. For any questions about these terms or how they apply to your account, the FAQ page is the recommended starting point, and our support team can be reached at the email address listed in the footer below.